At Ella Kitchenware, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.
By using our website, you consent to the data practices outlined in this policy.
1. Information We Collect
When you visit Ella Kitchenware, we may collect the following types of personal information:
- Contact Details: Name, phone number, email address, and shipping address.
- Order Information: Details of your purchases, including transaction history.
- Device & Usage Information: IP address, browser type, and browsing behavior on our site.
- Customer Support Information: Communications with our support team.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders (cash on delivery only).
- Improve your shopping experience.
- Provide customer support and respond to inquiries.
- Send updates about orders, promotions, and company news (if opted in).
- Comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Shipping and delivery partners to ensure order fulfillment.
- Service providers assisting with website operations and security.
- Legal authorities when required to comply with laws and regulations.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance site performance and user experience.
- Remember your preferences and shopping cart items.
- Analyze website traffic and improve our services.
You can adjust your browser settings to refuse cookies, but this may impact site functionality.
5. Your Rights & Opt-Out Options
5.1. Access, Update, or Delete Your Information
You have the right to:
- Request access to the personal data we store about you.
- Request corrections or updates to your data.
- Request deletion of your data (except for legally required records).
To make a request, contact us at [email protected]
5.2. Opting Out of Marketing Communications
If you no longer wish to receive promotional emails, you can:
- Click the “Unsubscribe” link in our emails.
- Contact us at [email protected] with the subject “Unsubscribe.”
6. Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Retention of Your Information
We retain your data for as long as necessary to fulfill our business purposes or comply with legal obligations.
8. International Data Transfers
As Ella Kitchenware operates worldwide, your data may be stored and processed in multiple locations. By using our site, you consent to this transfer of information.
9. Changes to This Privacy Policy
We may update this policy from time to time.
10. Contact Us
For any privacy-related inquiries, please contact us at:[email protected]