At Ella Kitchenware, we strive to provide high-quality cookware, small appliances, and storage accessories. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below.
1. Eligibility for Returns
1.1 You may return an item within 3 days of delivery.
1.2 Items must be unused, in original packaging, and in the same condition as received.
1.3 Returns must include all original accessories, manuals, and proof of purchase (receipt or order confirmation).
1.4 Certain items, such as final sale items, perishable goods, and personalized products, are non-returnable.
2. Return Process
2.1 To initiate a return, please contact our customer service at [email protected] with your order details.
2.2 Once approved, we will provide return instructions, including the return shipping address.
2.3 Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
3.1 Once we receive and inspect the returned item, we will notify you about the status of your refund.
3.2 Approved refunds will be processed within 3 business days to the original payment method.
3.3 Shipping fees are non-refundable unless the return is due to our error.
3.4 If a refund is delayed or missing, please check with your bank or payment provider before contacting us.
4. Damaged or Defective Items
4.1 If you receive a defective or damaged product, please contact us within 3 days of delivery with photos of the issue.
4.2 We will offer a replacement or full refund at no additional cost to you.
5. Exchanges
5.1 We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected]
6. Cancellation Policy
6.1 Orders can be canceled within 3 hours of purchase for a full refund. Once the order has shipped, it cannot be canceled.
7. Contact Us
For any questions or assistance, please reach out to:[email protected]