At Ella Kitchenware, we are committed to delivering high-quality cookware, small appliances, and storage accessories efficiently and securely. Please read our shipping policy below to understand how we process and ship your orders.
1. Shipping Locations
1.1 We offer worldwide shipping to most countries.
1.2 If we are unable to ship to your location, we will notify you before processing your order.
2. Processing Time
2.1 Orders are processed within 3 business days (excluding weekends and holidays).
2.2 During high-demand periods, processing may take longer. If delays occur, we will notify you via email.
3. Shipping Methods & Delivery Times
3.1 We offer standard and expedited shipping options. Estimated delivery times:
- Standard Shipping: 3-4 business days
- Expedited Shipping:3-4 business days
3.2 Actual delivery times may vary based on location, weather, and carrier delays.
4. Shipping Fees
4.1 Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.
5. Order Tracking
5.1 Once your order ships, you will receive a confirmation email with a tracking number.
5.2 You can track your order through our website or the carrier’s tracking page.
6. Lost, Delayed, or Stolen Packages
6.1 We are not responsible for delays caused by shipping carriers. However, we will assist in tracking lost shipments.
6.2 If your package is marked as delivered but not received, please contact the carrier first. If unresolved, contact us within 3 days for further assistance.
7. Incorrect Shipping Information
7.1 Customers are responsible for providing accurate shipping details. We are not liable for lost packages due to incorrect addresses.
7.2 If an order is returned due to an incorrect address, customers must pay for reshipment.
8. International Shipping & Customs
8.1 International orders may be subject to customs fees, import taxes, or duties, which are the customer’s responsibility.
8.2 Customs processing may cause delays beyond our control.
9. Contact Us
For any shipping-related inquiries, please contact us at:[email protected]